Personal information we collect through our website
The site www.sero.no allows you to order products, make requests for information or contacts and register to receive updates and information. We may collect the following types of data:
Name, Email, Country, Phone number, Browsing information relating to your use of our site; and Internet Protocol (IP) address of your Internet Service Provider.
If you avail yourself of the benefits of full registration in countries where we offer e-commerce, you will also need to provide payment information.
We collect your personal information through:
We will retain your personal information for no longer than necessary for the purposes set out and in accordance with our legal obligations and legitimate business interests.
Personal information we collect by other means than through our website
You may give us personal data by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, address, e-mail address and phone number. We need your personal information, such as name, email, occupation, post code, invoice and despatch addresses to process your orders, manage your account, and for other professional business services as further outlined below. By providing this information to us, you accept that we save the contact information digitally.
Why we process information about you
The legal basis for processing your personal information is as follows:
How we use your personal data
If you have given us your personal information, we may use it for the following purposes:
Where necessary we will seek your consent to use your information for marketing purposes.
Providing your personal information to us is voluntary on your part. You can also consider to provide non-personal contact information to the organization you represent. However, if you choose not to provide your information to us, we may not be able to fulfil some of your requests including delivery of and information on our products and services.
Who do we share your personal information with?
Your information is held in confidence and never provided to any organization outside of our company except as noted here.
We may provide personal information to third parties in connection with fulfilling or processing your specific requests.
We may provide personal information on a reasonable need-to-know basis to third parties bound by nondisclosure obligations.
We do not provide personal information that you supply to us to third parties for their own marketing purposes.
If you choose to register at our site, you must provide your consent to the terms of this policy, and therefore, to our disclosure of your personal information to the third parties, for the purposes described in this policy. We use and disclose information only in connection with legitimate business purposes, and therefore, if you do not consent, you will not be able to register at our site.
Your rights in respect of your personal information
You have the following rights in respect of your personal information that we hold:
Right of access and portability. The right to obtain access to and to receive your personal information.
Right to rectification. The right to obtain rectification of your personal information without undue delay where that personal information is inaccurate or incomplete.
Right to erasure. The right to obtain the erasure of your personal information without undue delay in certain circumstances, such as where the personal information is no longer necessary in relation to the purposes for which it was collected or processed.
Right to restriction. The right to obtain the restriction of the processing undertaken by us on your personal information in certain circumstances, such as where the accuracy of the personal information is contested by you, for a period enabling us to verify the accuracy of that personal information.
Right to object. The right to object, on grounds relating to your situation, to the processing of your personal information, and to object to processing of your personal information for direct marketing purposes, to the extent it is related to such direct marketing.
You also have the right to lodge a complaint to your local data protection authority.
Our policy towards children
Our services are intended to be used by adults and we do not knowingly collect personal information from children under 13. If you become aware that your child has provided us with personal information, please contact us using the details below so that we can take steps to remove such information and terminate any account your child has created with us.
Our policy towards data security
We maintain physical, electronic and organizational safeguards to protect your personal information from unauthorized or inappropriate access. Further, we always use industry-standard encryption technologies when transferring and receiving personal information exchanged with our site. In case of a breach, you will be notified without undue delay.